Refund Policy

Last updated: October 8, 2026

1. Digital Downloads

All products sold by Synthetica are digital files (PDFs, templates, and related printable formats) delivered by secure download link to your email address immediately after payment is confirmed. Because digital products can be retained by the buyer once downloaded, our refund policy distinguishes between purchases where the file was accessed and those where it was not.

2. Standard Refund Window

You may request a full refund within 14 days of your purchase date, provided that the download link has not been used, meaning the file has not been downloaded to any device. Once a product file has been downloaded, it is considered delivered and consumed, and no refund is available under this standard policy.

If you purchased a product but have not yet downloaded it and wish to request a refund within the 14-day window, please contact us at [email protected] with your order details (see Section 4 for what to include).

3. Exceptions: Defective or Misdescribed Files

Regardless of whether the file has been downloaded, you are entitled to a full refund in either of the following circumstances:

• Defective file: The delivered file is corrupted, cannot be opened with standard software (such as Adobe Acrobat Reader or any mainstream PDF viewer), or is otherwise unusable for its intended purpose through no fault of your own.
• Material misdescription: The delivered file does not correspond to the product as described on the product page (for example, the content is substantially different from what was advertised, or a file format promised in the description is absent).

In either case, we may first offer to provide a corrected or replacement file. If a satisfactory replacement cannot be delivered within a reasonable timeframe, a full refund will be issued.

4. How to Request a Refund

To request a refund, send an email to [email protected] with the subject line "Refund Request" and include the following information:

• Your full name;
• The email address you used at checkout;
• Your order ID or Paddle transaction reference number (included in your purchase confirmation email);
• The name of the product you are requesting a refund for;
• The reason for your refund request.

We aim to respond to all refund requests within 2 business days. Where a refund is approved, we will confirm this by email and initiate the refund through Paddle.

5. Refund Processing

Approved refunds are processed through Paddle, our merchant of record, to the original payment method used at checkout. Refund processing times vary depending on your card issuer or payment provider, but typically take between 5 and 10 business days to appear on your statement. We have no control over your bank's processing time.

6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• The request is made more than 14 days after the purchase date (except in defective or misdescription cases);
• The file has been downloaded and the product is not defective or misdescribed;
• You have changed your mind about the purchase after downloading the file;
• The file is incompatible with software or devices not supported at the time of purchase and this was not misrepresented in the product description.

7. Contact

All refund requests and related questions should be directed to:

Email: [email protected]
Subject line: Refund Request