Privacy Policy

Last updated: October 8, 2026

1. Introduction

Synthetica ("we", "us", or "our") operates the website at trysynthetica.com (the "Site"). This Privacy Policy explains what personal data we collect when you visit the Site or make a purchase, how we use that data, and the rights you have regarding it.

We collect the minimum amount of data necessary to operate the Site and fulfil orders. We do not sell your personal data to any third party.

2. Data We Collect

Purchase data (handled by Paddle as merchant of record)

All payment transactions are processed by Paddle.com Market Limited ("Paddle"), which acts as the merchant of record for all sales on this Site. Paddle collects and processes your payment information, name, billing address, email address, and any other data required to complete the transaction and comply with applicable tax and legal obligations. We do not receive or store your payment card details.

We receive a purchase confirmation from Paddle that includes your email address and order details (product purchased, order ID, and transaction amount). We use this information solely to fulfil your order by sending your download link and to handle any customer support queries related to your purchase.

Please review Paddle's Privacy Policy for full details of how they handle your payment and personal data.

Contact form submissions

When you submit a message via the contact form on this Site, we collect your name, email address, and the content of your message. This information is used solely to respond to your enquiry and is not shared with third parties except as necessary to deliver our response (for example, via our email service provider).

Technical data

Like any website, our hosting infrastructure may collect basic technical data such as your IP address, browser type, and pages visited, typically in the form of server access logs. This data is used only for security and operational purposes and is not used to identify or profile individual visitors.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To fulfil your order and send your product download link by email;
• To respond to enquiries submitted via the contact form;
• To detect and prevent fraud or abuse;
• To comply with applicable legal obligations.

We do not use your personal data for marketing purposes without your explicit consent. We do not engage in automated profiling or decision-making based on your personal data.

4. Sharing of Your Data

We do not sell, trade, or rent your personal data. We share data only in the following limited circumstances:

• Paddle: As our payment processor and merchant of record, Paddle receives the data necessary to process your purchase and handle applicable taxes and compliance.
• Email service providers: We may use a third-party service to send order confirmation and download-link emails. These providers process your email address on our behalf under confidentiality obligations and are not permitted to use it for any other purpose.
• Legal requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

5. Cookies

The Site itself does not use tracking, advertising, or analytics cookies. We do not deploy any third-party tracking scripts (such as Google Analytics or Meta Pixel) on our pages.

When you proceed to Paddle's checkout, Paddle may set cookies on their checkout domain as part of the payment process. Please refer to Paddle's Privacy Policy for details on those cookies.

6. Data Retention

We retain purchase records (order ID, email address, product purchased) for as long as required by applicable accounting and tax law. Contact form submissions are retained only for as long as necessary to resolve your enquiry, after which they are deleted. Technical server logs are retained for a limited period for security purposes and then purged automatically.

7. Your Rights

Depending on your country of residence, you may have rights under applicable data protection law, including the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to our legal obligations;
• Object to or request restriction of the processing of your data;
• Withdraw any consent you have given (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law. Note that for data held by Paddle in connection with a transaction, you may need to exercise your rights directly with Paddle.

8. Data Security

We take reasonable technical and organisational measures to protect the limited personal data we hold. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Synthetica is based in Montenegro. If you are accessing the Site from outside Montenegro or the European Economic Area, your data may be transferred internationally in connection with our use of Paddle and email service providers. Where such transfers occur, appropriate safeguards are applied in accordance with applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]